Terms of service

General Terms and Conditions 

Throughout the site, the terms "we," "us," and "our" refer to Luna Cosmetic.offers this website, including all information, tools, and services available on this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or content providers.

Please read these terms and conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these terms and conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these terms and conditions are considered an offer, acceptance is expressly limited to these terms and conditions. Any new features or tools added to the current store will also be subject to these terms and conditions. You can review the most current version of the terms and conditions at any time on this page. We reserve the right to update, change, or replace any part of these terms and conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our shop is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell you our products and services.


1. Scope

1.1 These General Terms and Conditions (hereinafter "GTC") apply to all contracts concluded between Luna Cosmetic (hereinafter "Seller" or "we") and our customers (hereinafter "Customer" or "you") for the sale of cosmetic products and for all services offered in brick-and-mortar stores (hereinafter collectively "products and services").

1.2 Any differing, conflicting or supplementary terms and conditions of the customer shall not become part of the contract, even if known, unless their validity is expressly agreed to in writing.


2. Conclusion of the contract

2.1 The presentation of products and services in our online shop, in brick-and-mortar stores, or in other sales channels does not constitute a binding offer. Only the customer's order constitutes a binding offer to conclude a purchase or service contract.

2.2 The contract is concluded when we confirm the order by sending an order confirmation via email, dispatch the goods to the customer or provide the service on site.


3. Prices and payment terms

3.1 Prices are in euros and include statutory VAT.

3.2 Payment in the online shop is made by credit card, PayPal, or another payment method offered by us. In physical stores, payments are possible in cash, by debit or credit card, as well as other payment methods.

3.3 For further details, please see our refund policy: [LINK TO REFUND POLICY]


4. Delivery, shipping costs

4.1 Delivery will be made to the delivery address specified by the customer, unless otherwise agreed. Alternatively, the goods can be picked up from the store after prior arrangement.

4.2 Shipping costs depend on the order value and the shipping method. More detailed information about shipping costs can be found on our website or obtained upon request.

5. Data protection

5.1  the customer's personal data only within the framework of the legal provisions and our privacy policy.

5.2 Further information on the collection, processing and use of the customer's personal data can be found in our privacy policy.

6. Third-party links

6.1 Certain content, products and services available through our service may contain materials from third parties.

6.2 Third-party links on this site may redirect you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of such websites and assume no warranty or liability for any third-party materials or websites, or for any other materials, products, or services provided by third parties.

6.3 We are not liable for any damages related to the purchase or use of goods, services, resources, content, or other transactions in connection with third-party websites. Please carefully review the third party's policies and practices and ensure you understand them before engaging in any transactions. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

7. Prohibited Uses

7.1 In addition to other prohibitions set out in the general terms and conditions, you are prohibited from using the site or its content:

  • (a) for unlawful purposes;
  • (b) to incite others to carry out or participate in unlawful acts;
  • (c) to violate international, federal, provincial or state regulations, rules, laws or local ordinances;
  • (d) to infringe our intellectual property rights or the intellectual property rights of others;
  • (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
  • (f) to make false or misleading statements;
  • (g) to upload or transmit viruses or other types of malicious code that will or may be used in a manner that will affect the function or operation of the Service or of any related website, other websites or the Internet;
  • (h) to collect or track the personal data of others;
  • (i) for spamming, phishing, pharming, impersonating, spidering, crawling or scraping;
  • (j) for obscene or immoral purposes; or
  • (k) to disrupt or circumvent the security features of the Service or related websites, other websites or the Internet.

7.2 We reserve the right to terminate your use of the service or any related website in the event of prohibited use in accordance with the Terms of Service.

8. Damages

8.1 You agree to indemnify and hold harmless Luna Cosmetic and our parent companies, subsidiaries, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any and all claims and demands of third parties, including reasonable attorneys' fees, arising out of your breach of these Terms of Service or the documents referenced in these Terms of Service, or your violation of any law or the rights of a third party.